Arrival time: Please arrive five to ten minutes early for your appointment to get cozy. The time we set aside for your appointment is completely yours. If you are late to your session, we will make the most of the allocated time. The session will end at the time scheduled and full cost of the session applied.
Canceling your appointment: If you cannot make your scheduled appointment, please offer 24 hours notice. If you cancel within 12 hours of your scheduled time, unless it is an emergency situation, you will be charged for the full session. Please call (no e-mail) should you need to cancel within 24 hours.
Not showing for your appointment: If you do not show for your appointment, you will be charged the full cost of the session.
If I cancel your appointment: If I need to cancel your appointment for any reason within 24 hours of the scheduled time, you will receive a discounted rate at your next appointment. I hope I never have to cancel, but emergencies and illness happen.
Times when massage isn't beneficial: If a client presents with signs and/or symptoms of illness that contraindicate massage (fever, undiagnosed rash, contagious infection), the session will be re-scheduled. This is to protect the health of both the client and the therapist.
Health Intake form: To ensure safe, customized sessions, the client must fill out a health intake form before the first treatment. It is the client's responsibility to relay all health information so the therapist can modify the treatment plan where necessary.
Confidentiality: The client's records and sessions will be kept confidential and will not be shared with anyone without the client's written consent unless subpoenaed.
Massage is strictly non-sexual: Massage sessions are strictly non-sexual. Any suggestive statements or actions will result in immediate termination of the session wherein the client pays the full cost of the session. Law enforcement will be notified if deemed appropriate.
We look forward to serving you!